Studio22 Privacy Policy

Effective Date: 22 March 2026

At Studio22, we understand that the photographs, artwork and personal information you entrust to us are important. Protecting your privacy is one of our responsibilities, and we are committed to handling your personal information responsibly, securely and in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains what information we collect, why we collect it, how we use it, who we share it with and the choices available to you.

By using our websites, creating an account or placing an order, you agree to the practices described in this Privacy Policy.

1. Who We Are

This Privacy Policy applies to all websites, products and services operated by Studio22, including:

• Studio22Online.co.za
• CoffeeTableBooks.co.za
• MyWalls.co.za
• Any other online ordering platform operated by Studio22

Studio22 is operated by:

SamProp (Pty) Ltd

Registration Number: 2016/308908/07

Cape Town, South Africa

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

• Name and surname
• Email address
• Telephone number
• Billing address
• Delivery address
• Company information (where applicable)
• VAT number (where applicable)

Order Information

• Products ordered
• Order history
• Quotations
• Delivery preferences
• Customer support correspondence

Artwork & Images

As part of providing our services, you may upload:

• Photographs
• Artwork
• Logos
• Documents
• Designs
• Graphics
• Text

These files are used solely for producing your order and supporting our services.

Website Information

When you visit our website we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• General geographic location
• Cookie information

3. How We Use Your Information

We use your information to:

• process orders;
• manufacture products;
• communicate with you;
• provide quotations;
• arrange deliveries;
• provide customer support;
• improve our website;
• detect fraud;
• comply with legal obligations;
• maintain business records;
• improve our products and services.

Where you have consented, we may also use your information to send marketing communications about new products, promotions and special offers.

You may unsubscribe from marketing communications at any time.

4. Your Photographs & Artwork

Because Studio22 specialises in personalised printing, many of our customers upload valuable family photographs, artwork and business designs.

We recognise that these files are often irreplaceable.

Studio22 does not claim ownership of any photographs or artwork submitted by customers.

You retain all copyright and ownership rights.

We use your files only for purposes directly related to:

• producing your order;
• quality control;
• customer support;
• warranty investigations;
• reprints authorised by you.

We will never sell your photographs or artwork.

We will never use your photographs for advertising without your permission.

5. Artwork Storage

To assist with production and after-sales support, uploaded artwork may be stored temporarily on secure production systems.

Files may also exist in temporary backups for disaster recovery purposes.

Where practical, artwork that is no longer required for production or warranty purposes will be removed from our active production systems.

Customers are responsible for maintaining their own backup copies of all submitted files.

Studio22 cannot guarantee permanent storage of customer artwork.

6. Payments

Studio22 does not store your full credit or debit card details.

Online payments are securely processed by approved third-party payment providers.

These providers process payment information in accordance with their own privacy and security standards.

7. Sharing Your Information

We respect your privacy.

Studio22 does not sell or rent your personal information.

We only share information where necessary to provide our services.

This may include:

• payment providers;
• courier companies;
• cloud hosting providers;
• IT service providers;
• website analytics providers;
• government authorities where required by law.

Only the information necessary to perform the relevant service is shared.

8. Marketing

If you subscribe to our newsletter or agree to receive promotional communications, we may occasionally send information regarding:

• promotions;
• competitions;
• new products;
• special offers;
• important service announcements.

Every marketing email includes an unsubscribe option.

You may also contact us at any time to opt out.

We will never sell your email address to marketing companies.

9. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• remember your preferences;
• keep your shopping cart active;
• analyse website traffic;
• improve website performance;
• understand how visitors use our website.

Most web browsers allow cookies to be disabled, although some features of the website may no longer function correctly.

10. Analytics

We may use website analytics tools to better understand how visitors interact with our website.

These tools collect anonymous information such as:

• pages viewed;
• visit duration;
• browser type;
• device type;
• general location.

This information helps us improve our website and customer experience.

Analytics information is not used to identify individual customers.

11. Security

Studio22 takes reasonable technical and organisational measures to protect your personal information.

These measures include:

• secure website encryption;
• password-protected systems;
• restricted staff access;
• secure cloud services;
• regular software updates;
• firewall protection;
• business backup procedures.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. International Storage

Some of the technology providers we use may store or process information outside South Africa.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.

13. Retention of Information

We only retain personal information for as long as reasonably necessary to:

• fulfil your order;
• provide customer support;
• meet legal obligations;
• maintain accounting records;
• resolve disputes;
• protect Studio22’s legitimate business interests.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

14. Your Rights

Subject to applicable law, you may:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of information where legally permitted;
• object to certain processing activities;
• withdraw consent where processing is based on consent;
• request details of the information we hold about you.

Requests may be subject to identity verification.

15. Children’s Privacy

Our websites and services are intended for persons who are legally able to enter into binding agreements.

Where products are purchased for children, personal information is provided by a parent, guardian, school or authorised adult.

We do not knowingly collect personal information directly from young children without appropriate authorisation.

16. Third-Party Websites

Our websites may contain links to external websites, payment providers or social media platforms.

Studio22 is not responsible for the privacy practices of those third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be published on our website together with the effective date.

18. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise any of your privacy rights, please contact us.

Studio22

SamProp (Pty) Ltd

42 Wagenaar Street

Monte Vista

Cape Town

South Africa

Phone: 021 525 3740

Email: info@studio22.co.za

Website: www.studio22online.co.za

19. Information Regulator

If you believe your personal information has not been handled in accordance with applicable law, you have the right to lodge a complaint with the Information Regulator (South Africa).

Before doing so, we encourage you to contact Studio22 first. We are committed to resolving privacy concerns fairly, promptly and transparently.