Shipping, Returns & Warranty
Effective Date: 22 March 2026
At Studio22, every order is custom-made specifically for you. We take great pride in producing premium quality products and aim to make the ordering process as smooth as possible. This policy explains our production times, delivery options, warranty process and how we handle returns or manufacturing issues.
1. Production Times
Every Studio22 product is manufactured to order.
Our standard production times vary depending on the product selected and begin once:
- payment has been received (where applicable);
- artwork has been approved (where applicable); and
- all required information has been supplied.
Estimated production times are displayed on our website or quotation and are intended as a guide.
Although we make every reasonable effort to meet these estimates, production may occasionally be affected by factors outside our control, including equipment failure, supplier delays, power interruptions or courier disruptions.
Urgent production services may be available for selected products and are subject to capacity.
2. Delivery Options
Studio22 offers various delivery and collection options, including:
- Collection from our Cape Town premises
- Door-to-door courier delivery
- PAXI (where available)
- PostNet to PostNet (where available)
- Other courier services offered at checkout
Delivery availability may change without notice depending on the destination and the courier network.
3. Collection from Studio22
Customers collecting orders in person may be asked to provide proof of identity or order confirmation before an order is released.
Please inspect your order before leaving where reasonably possible.
Once an order has been collected, the risk of loss or damage transfers to the customer.
4. Third-Party Collections
Customers may appoint another person or courier to collect an order on their behalf.
This includes:
- Uber drivers
- Courier companies
- Friends or family members
- Company representatives
- Delivery services
It is the customer’s responsibility to ensure that their nominated collector:
- knows the correct customer name;
- knows which order is being collected;
- enters our premises and identifies themselves to Studio22 staff; and
- is authorised to receive the order.
For security reasons, Studio22 will not hand over orders to unidentified persons waiting outside our premises or in vehicles.
Once an order has been handed to your nominated collector, Studio22 cannot accept responsibility for loss, damage, theft or delivery disputes.
5. Courier Deliveries
Where Studio22 arranges courier delivery, we work with reputable third-party courier companies.
While we carefully package every order, delivery remains subject to the courier’s network and operating procedures.
Studio22 cannot guarantee exact delivery dates or times.
Delays caused by the courier do not automatically entitle customers to compensation or cancellation unless required by applicable law.
6. Damaged Deliveries
If your parcel arrives visibly damaged, please:
- photograph the package before opening it where possible;
- retain all packaging materials;
- notify Studio22 as soon as reasonably possible; and
- provide photographs of both the packaging and the damaged product.
Prompt reporting helps us investigate and resolve courier-related issues more effectively.
7. Inspecting Your Order
Please inspect your order as soon as reasonably possible after collection or delivery.
If you believe your order contains a manufacturing defect, please contact us promptly and include:
- your order number;
- a description of the issue; and
- clear photographs where possible.
This allows us to assess the concern quickly and determine the most appropriate solution.
8. Manufacturing Warranty
Studio22 stands behind the quality of our workmanship.
If a product contains a manufacturing defect resulting from our production process, we will investigate the matter and, where appropriate, repair, replace or refund the affected product.
Examples of manufacturing defects may include:
- incorrect trimming;
- binding failures;
- incorrect product specification;
- production damage;
- assembly defects; or
- other workmanship issues.
Each claim is assessed individually.
9. What Our Warranty Does Not Cover
Our warranty does not extend to issues arising from:
- customer-supplied artwork;
- low-resolution images;
- spelling or grammar mistakes;
- layout errors approved by the customer;
- colour differences caused by screen calibration;
- customer handling after delivery;
- accidental damage;
- misuse;
- normal wear and tear;
- exposure to excessive heat, moisture or sunlight;
- improper installation of wall art or framed products.
10. Custom Products
Because nearly all Studio22 products are custom manufactured specifically for each customer, they cannot normally be returned simply because:
- you changed your mind;
- you ordered the wrong size;
- you no longer require the product;
- you selected the wrong photographs; or
- you made an error in your supplied artwork.
This does not affect your rights under applicable consumer protection legislation.
11. Reprints
Where Studio22 accepts responsibility for a production issue, we will normally choose one of the following remedies:
- repair the product;
- reprint the affected product;
- replace the product; or
- provide a refund where appropriate.
The chosen remedy will depend on the nature of the issue.
Reprints are produced using the most recent approved artwork unless otherwise agreed.
12. Refunds
Refunds are considered where required by law or where Studio22 determines that a refund is the most appropriate resolution.
Approved refunds will be processed using the original payment method wherever reasonably possible.
13. Force Majeure
Studio22 shall not be responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- power failures;
- internet outages;
- supplier shortages;
- courier disruptions;
- severe weather;
- fire;
- flooding;
- industrial action;
- government restrictions; or
- any other force majeure event.
Where possible, we will keep customers informed of any significant delays.
14. Need Assistance?
If you experience any issue with your order, we encourage you to contact us before assuming the problem cannot be resolved.
Most concerns can be addressed quickly once we have had the opportunity to review the product and understand the circumstances.
Our goal is always to provide a fair outcome while maintaining the quality standards Studio22 is known for.
Studio22
42 Wagenaar Street
Monte Vista
Cape Town
South Africa
☎ 021 525 3740